Question:
I am trying to access a library resource, I have logged in, but I am still not able to get access. What should I do?
Answer:
Connection difficulties may have a number of root causes, including issues on the user’s end, issues with the network, or issues on the provider or vendor’s end. Depending on the specific nature of the problem you are experiencing, here are some basic things you can try:
- Try a different browser – for example, if Chrome shows errors, try Firefox or Safari.
- Clear your browser’s cache and cookies.
- Disable any ad-blockers or other browser extensions that may disrupt authentication.
- Check that you have cookies enabled.
- If you are using a link, go directly through the library website, manually find the resource, and try to access it.